Provide instant, convenient customer support through text messaging. Enable customers to get help on their preferred channel while reducing costs and improving response times for your support team.
Transform your business with proven communication strategies
Provide immediate responses to customer inquiries with automated and agent-assisted text support.
Meet customers where they are - 90% of consumers prefer text messaging for customer service.
Handle 3x more conversations per agent compared to phone support with concurrent text conversations.
Automatically create conversation transcripts and maintain complete interaction history.
Lower operational costs by up to 50% compared to traditional phone-based customer support.
Provide support across time zones and languages with 24/7 text-based assistance.
Simple steps to implement and see results
Customer sends a text message to your support number or responds to an automated prompt.
AI-powered system analyzes the inquiry and routes to appropriate department or automated response.
Agent or automated system provides solutions, escalates if needed, and ensures customer satisfaction.
See how different sectors benefit from this solution
Handle order status, returns, product questions, and shopping assistance via text.
Provide booking assistance, check-in support, and travel updates through SMS.
Process claims, provide policy information, and handle customer inquiries via text.
Offer account support, transaction assistance, and fraud reporting through secure SMS.
Provide appointment scheduling, prescription refills, and general health inquiries.
Handle service requests, outage reports, and billing inquiries through text messaging.
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